By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. The reasoning is due to the financial impact form coronavirus. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Come to find I was charged $300 from my bank account. Sign up for ClassAction.orgs newsletter here. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Click. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. However, you've agreed to the terms and conditions of Stubhubs sale policy. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Id like my money back! The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The coupon, of course, expired in 12 months. While the shows are postponed you are in limbo. This field is for validation purposes and should be left unchanged. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. I purchased six tickets to Hamilton on 12/1/21. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Required fields are marked *. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. It was also worth 120% of the original order price. drug injury lawsuits and product liability lawsuits. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. This is a major change for the ticketing industry. In March 2020, as the scope . that reports on class action lawsuits, class action settlements, StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Please add me to this class action against STUB HUB. You will not receive a Settlement award under the Settlement. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. I only hear that events will be cancelled if there are not enough performers. Enjoy reading our tips and recommendations. The suit was filed in error, according to the plaintiff. 01-21-2022 10:07 AM. Required fields are marked *. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Never received email and Stubhub charged me $288 for not delivering. What a scam. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. I chose CC. Be the first one to find this review helpful. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. For Daddario, that price was $6,200. Add me I had cancelled tickets in Arizona last year. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. A California class-action lawsuit has been filed against the ticketing site StubHub. Looking for a class action lawsuit in Nebraska. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Its now 3/3/22 so thats 64 days since I requested the refund. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Your email address will not be published. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The company is accused of failing to resolve complaints from tens of thousands of customers. I am appalled at their lack of customer service and straight out thievery. StubHub stopped guaranteeing cash refunds. Lorenzo Gordon, Adobe Images Top Class Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. StubHub changed its refund policy about a month ago. McMillan then asked StubHub to refund his money. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. It is possible to request a refund on a purchased StubHub ticket manually. Its policies are not just designed to protect consumers. A California class-action lawsuit has been filed against the ticketing site StubHub. Still have tickets to the cancellation. Do not use STUBHUB, they are not an honest business. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Please download the PDF to view it: Download PDF. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. THEIR GUARANTEES ARE A LIE. This is the first time I have been using this website. If you would prefer a cash refund, simply . No refund or voucher has been offered. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Either take their alternative or take a refund. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Get the latest news on COVID-19 delivered to you. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Well start sending you the news you need delivered straight to you. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Read the complaint here: StubHub Refund Class Action Complaint They told me to sell them. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Tickets are 100% guaranteed by FanProtect. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go.