Services offered by Saxonbrook Medical Centre are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. Saxonbrook Medical Northgate Surgery has medical staff of 6 to cater to your healthcare needs. Ask a Nurse Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. We hope we can get this rectified for you soon. Ask the Practice Saxonbrook Medical, Northgate Surgery, Cross Keys House 14 Haslett Ave West Crawley RH10 1HS Phone: 01293 223028 Email: for general enquiries only. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. We've put some small files called cookies on your device to make our site work. Alternatively you can pop into one of our receptions. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. 43.1% vaccinated, of 1391 eligible people. West Sussex Thank you, Saxonbrook Medical. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. The design of this healthcare email is interesting and the content is very clear and precise. Improvements were made to the quality of care as a result of complaints and concerns. Cross Keys House. Saxonbrook Medical Centre Maidenbower Square Crawley West Sussex RH107QH web: www.saxonb reveal phone: 01293450400 Doctors Dr Lucy Cox General Practitioner Dr Catherine Eades General Practitioner Dr Yvonne Taylor General Practitioner DR Hicham Nakouzi General Practitioner Dr Ian Anderson General Practitioner Dr Elizabeth Watson Staff Gps I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Thank you, Saxonbrook Medical. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. Map, Ask a Doctor The Medical Staff Organization (MSO) Medical staff members are those licensed healthcare providers (physicians, nurses, allied health professionals, and other healthcare workers) who are authorized by the state law and hospital's bylaws to provide medical care within a healthcare establishment. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. The practice had clearly defined and embedded systems to minimise risks to patient safety. removal of moles and skin lesions) - provided in-house, items per standardised prescribing unit (see definition). Outside of practice hours, call 111. The practice has introduced a new system where you have to make an appointment online. We've put some small files called cookies on your device to make our site work. I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. It is very important to us that we get this sorted for you. Information On Booking Covid Vaccinations. Health and safety, legionella, electrical testing and equipment calibration had been addressed through this process. - To look at a lump! People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Analytical cookies send information to Google Analytics. We have a district nurse team attached to Saxonbrook Medical. I am pleased to hear that you have had a positive experience with the Practice. Analytical cookies send information to Google Analytics. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. Secrets pursuant to Health & Safety Code 32106; Report of Medical Staff and Quality Assurance Committee, Health & Safety Code section 32155; Conference with Legal Counsel regarding Anticipated Litigation pursuant to Government Code section 54956.9(d)(2); and consideration of closed session Minutes: December 14, and 19, 2022. I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Distinguishing Characteristics: The Correctional Staff Nurse classification includes Correctional Staff Nurses who are employed by Kern Medical Center and assigned to Juvenile correctional medicine facilities. Please do not send any patient information to this email address. Maidenbower Square Advise you left a review and was asked to contact to speak to a member of the management team about it. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. 840 were here. removal of moles and skin lesions) - provided in-house and others. 37.01% were satisfied, of 186 respondents. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. Sarah, Management Team. Close menu, by Michael Forde - Posted on 03 March 2023. Receptionist always try to help if they dont know the answer they will always get back to me within 24 hrs .thank you, Report review titled Very helpful as unsuitable. Get the latest business insights from Dun & Bradstreet. We will use a cookie to save your choice. Sarah, Management Team, by Christopher - Posted on 14 January 2022. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . 14 Haslett Avenue West Flu vaccinations - Under 65 At Risk Groups. I have passed your feedback to the team who will be delighted to hear it. Our key findings across all the areas we inspected were as follows: A mental health wellbeing service had been developed within the practice. I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. Sarah, Management Team. Map, Northgate Surgery We are looking for a salaried GP or an associate partner to join our welcoming, hard working and forward thinking team. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Diabetes - Managing Blood Glucose Level (HbA1c). As this is an anonymous platform we are unable to contact you directly. Continue to work to improve patient outcomes (QOF) within the practice. Sarah, Management Team. Will have to go to a walk in center! Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. Kind Regards, Sarah. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. We hope we can get this rectified for you soon. Care Quality Commission Inspection Ratings. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Report review titled No appointment. As part of this agreement, additional team members have been recruited to be shared between the network practices. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. We will reopen 11th November at 08:00. My Mother has been seen in person and care excellent A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Cross Keys House Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Northgate Surgery. The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. Can this really be good for patients!!! General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Alternatively you can pop into one of our receptions. Ask the Practice Afternoon Christopher. So let's hope its not cancer. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! Ask the Practice Analytical cookies send information to Google Analytics. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. PRESS RELEASE: Wednesday 15 December 2021 Saxonbrook Medical Centre in Crawley is set to host the booster programme's first 24-hour vaccination clinic in the South East this weekend, as it responds to the increased demand from local residents. Organisation: Courtyard Surgery Website: www.courtyardsurgery.com Location: Horsham , West Sussex. I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. What is happening? I have shared this feedback with the team who will be very happy to hear this. If you need help, call the practice. Report review titled Very grateful as unsuitable. I am sorry to hear you had a poor experience with us. Menu Job summary. Their priority is to those patients who are housebound, assessing their diverse needs, delivering care, and liaising closely with the doctors and other members of the primary healthcare team. However, they are employed by NHS West Sussex. Saxonbrook Medical - Information about the doctors surgery opening hours, appointments, online. review titled Impossible to get appointments, review titled Great HRT knowledge and support. We will use a cookie to save your choice. RH10 7QH Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Results from the national GP patient survey showed patients were treated with compassion, dignity and respect although results for patients feeling involved in their care and decisions about their treatment were lower than the national average. Saxonbrook Medical Surgery Practice Information Please find more information on our practice in our Patient information leaflet. As this is an anonymous platform I am unable to contact you. That is just two of several things that have gone awry recently. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Saxonbrook Medical Centre Please note eConsults are only available between 08.00am - 06.00pm on Monday to Thursday and 08.00 - 03.00pm On Fridays You can submit a request again from 8am today. Kind Regards, Saxonbrook Medical Team. Saxonbrook Medical is a proud member of the South Crawley Primary Care Network. Monday: 8:30am - 12:30pm 1:30pm - 6:00pm Tuesday: 8:30am - 12:30pm 1:30pm . RH101HS. Cross Keys House The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. Before you make your choice you can read more about our cookie policy. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. Sarah, Management Team, Seen for a review end of July with nurse very helpful and polite , as all the Drs Ive seen over the past few years ! Report review titled Dissatisfied as unsuitable. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. RH10 7QH Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. The process for managing complaints had improved with evidence of patient apologies and the identification of trends. 62.12% detected by practice, out of 66 new diagnoses. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. However, records relating to induction were not always evident or complete. Clinical audits were undertaken and we saw evidence that some of these were full cycle. Crawley Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. 26 March 2021. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. Medical Center 127 suppliers on Yoys in Redhill, England: Epsom, Epsom, Ashlea Yoys B2B Marketplace Products Companies Distributors Dealers Contact Ask Reception. The practice had good facilities and was well equipped to treat patients and meet their needs. PRESS RELEASE: 26th March 2021. Report review titled Dissatisfied as unsuitable. Mental health performance was below average; however the practice had developed a dedicated mental health and wellbeing service which had recently won national awards. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules.