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chevron_left. The Ticketek app was also reportedly glitching, stopping people from . <> Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. You now have the option to have your sign in details remembered for your next visit. 2 0 obj If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. If you have purchased concession tickets, you are also required to present a valid concession card. What can I redeem my Ticketek Gift Voucher for? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Once you have logged in, update your information. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Will I be required to pay to reserve a seat? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? On some occasions seats are released closer to the event. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? How do I add my mobile tickets to my Ticket Wallet? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. You must allow adequate time for collection or delivery of tickets. What are the terms of concession tickets? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. We liaise closely with event organisers on matters related to ticket scalping. Check you can log in and have your passwords ready. . Tickets will be available to purchase, once onsale, through Ticketek. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Enter the required information in the fields provided. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Change My Location Are Refundable tickets available through Ticketek Marketplace? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Check your billing and account details. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Gift Vouchers can also come in pdf format, which can be printed. For security purposes, you must still enter your password when purchasing or updating your account details. Invitee B purchases the two seats they were assigned at step (b). We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. %PDF-1.5 Ticketek may charge a reasonable fee for the replacement of tickets. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. We will be in contact with you within two business days of receipt of this information. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Ticketek's Group Bookingscan help you plan your next excursion. Invitee A changes their mind and does not proceed with their purchase. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Placing seats on hold and redeeming them is limited to online transactions only. My Ticketek Ticket Delivery. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If you purchased online or through our call centre please contact Customer Service for further assistance. Will I see personalised content on the mobile site? Do I have to save my credit or debit card details? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Restricted view refers to seats that have restricted viewing of the stage or event. Accept the Ts&Cs and "Submit" 9. Where can I find my AFL Membership number? To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Concession and junior barcodes will show up as such. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Be sure to select the discounted 'member' ticket. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Yes, if you don't log in you will see a selection of national events. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. How do I find out the expiry date of my Ticketek Gift Voucher? If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek may not replace tickets where seating is unallocated (general admission tickets). You may be required to submit to a search of your person and/or possessions before entering the event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. By clicking this link, a web page will be displayed containing your ticket. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. This can be accessed using the 'Share and Save' button on the mobile ticket. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. There are so many people queued up outside the MCG, waiting to get in. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. There are no guarantees. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Ticketek Online Terms of Use and Privacy Policy. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Please comply with any stated ticket limit for this event. Version 5.22 B82 R0 If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). How do I subscribe to receive My Ticketek emails and/or SMS? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Can I request a refund if I change my mind about attending the event? No, you can continue to use your mobile ticket. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Find out more about. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. What is my online AFL Membership account? Where do I redeem my Ticketek Gift Voucher? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Don't worry! Can I delete the details of my saved credit or debit card? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. 4 0 obj The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Sell tickets directly from your Ticketek Account. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. How will I know when my content is personalised? What happens if my tickets do not arrive in time? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Full Ticketek Refundable terms and conditions of sale can be viewed here. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Who is entitled to a concession or child ticket? Ticketek acts as agent for the Seller in the sale of all tickets. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. What if a show is cancelled or postponed? Can I sell tickets using online auction sites like eBay? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Don't worry though, until you finalise your purchase the value will remain on your voucher. What are the terms of General Admission (GA)? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Yes, you are able to use multiple Ticketek Gift Vouchers. What happens if I forget my phone or my battery dies at the venue? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Will the event be reserved seating or general admission. The MCG does apply an additional transaction fee. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Write a review Ask a question. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. You will receive an Order Confirmation via email immediately. No, there will not be a priority system in place for AFL Members dining in 2023. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Please try again, or try reducing the number of tickets you have selected. Your region is identified by your IP address. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. You may also wish to consider taking out a relevant insurance policy to . If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). These tickets are released when not required by the promoter and generally given to us to sell to the public. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Why does the app ask to use your current location the first time it's opened? Yes, all events that Ticketek ticket for can be found on the mobile site. Can I change to Refundable tickets after I've bought my tickets? What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Group discounts may be offered but do not apply to all events. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Can I buy tickets if I am based overseas? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. All rights reserved. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). I am traveling the country and have a New Zealand address but my billing address is overseas. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder.